Shipping, Tax & Duty
Shipping, Tax & Duty
Clear delivery timelines and how import taxes & duties work. We ship DDU (taxes/duties paid by customer upon delivery).
Processing Time 1–2 business days
Orders placed Mon–Fri are dispatched within 1–2 business days directly from our factory in Taiwan. You'll receive a tracking link by email once shipped.
- Order cutoff: 2pm (local warehouse time)
- Weekend & public holidays ship next business day
Delivery Windows
| Region | Carrier | Est. Transit |
|---|---|---|
| UK | Tracked Mail / Courier | 7–12 business days |
| EU | Tracked Mail / Courier | 7–12 business days |
| US, Canada | Tracked Mail / Courier | 30-40 business days |
| Asia (HK, SG, MY, JP, KR) | Tracked Mail / Courier | 5–10 business days |
| Rest of World | Tracked Mail / Courier | 7–14 business days |
Transit times are estimates; customs clearance and local courier schedules may affect delivery.
How Taxes & Duties Work
All prices on our website are exclusive of taxes and duties. We ship under DDU / DAP: local VAT/GST and any import duty are collected by your customs or the last-mile courier upon delivery.
- UK orders ≤ £135: usually VAT may be collected at the border.
- UK orders > £135: VAT + potential import duty may be due.
- EU / US / Asia: charges vary by country and product category (HS code).
Refusing to pay applicable charges can result in the parcel being returned or disposed of. Shipping fees are non-refundable in such cases.
What You’ll See at Checkout
- Product total + shipping (no VAT/GST added by us)
- Courier may contact you to settle taxes/duties before/at delivery
- Tracking link provided after dispatch
Do you add VAT/GST at checkout?
Can I prepay duties?
What happens if I refuse to pay customs charges?
How can I estimate taxes & duties in advance?
Engineered in factories. Validated in labs. Built for the streets.
From textile innovation to real-world performance — our fabrics are made for how you actually live.